The Florida Attorney General’s Office is investigating Sirius XM Radio Inc for consumer complaints related to its automatic renewal process and billing practices.
Other consumer agencies say they have heard similar complaints from customers of Sirius Radio. State officials say more than 200 complaints about Sirius have been received by the attorney general’s citizen services offices.
Mike Galvin, spokesman for the Better Business Bureau of Southeast Florida and the Caribbean, said consumers claimed they had been automatically re-enrolled for services they did not want, or that the satellite radio provider made it difficult for them drop coverage.
They also complained that Sirius’ collection agents aggressively pursued them when they refused to pay for services they felt they had not authorized, Galvin said. Sirius spokesman Patrick Reilly said the company is cooperating with state investigators. “We believe our subscription renewal practices comply with all applicable laws, including the laws of the state of Florida,” Reilly said. Subscribers are notified before the renewal of their subscriptions, he said.
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